Life in Harmony introduces new workshop in Dubai
New corporate coaching workshop launched to help get your foot up the career ladder
Affordable two day work-shop to cover listening, assertiveness, conflict management and coordinating action
Life and corporate coaching company Life in Harmony, is introducing a new workshop in Dubai for individuals climbing the career ladder and people building their own businesses. Scheduled to run on 12 & 19 November at The Address, Dubai Marina, the two-part workshop will be run by Life in Harmony’s Executive Director and veteran behavioural master coach, Sahar Moussly.
The workshops will feature a range of interactive exercises, games and activities, all of which have been designed to cover the four topics of listening, assertiveness, conflict management, co-ordinating action and accountability. Working on organizational and personal transformation, the workshop will help perfect interpersonal communication skills to aid success in personal and business life. Attendees can choose to attend either one or both days.
Day one of the workshop will focus in on listening skills. Said to have many benefits including insight, professional and personal effectiveness, leadership, understanding and connection with others, and even better health, Moussly will help develop these skills by teaching participants how to draw on a deep desire to connect to other people. It will teach the will to listen through attending, mindfulness, active listening, understanding and the art of asking questions and responding.
Providing participants with the skills, knowledge and motivation for interpersonal assertiveness, influence and advocacy will also be covered on day one. Participants will practice the skill of powerful expression, which will lead to collaboration and effective interaction with others. Becoming assertive will be taught using games and exercises for better appreciation of self and others, knowing what you want and asking for it, and gaining self confidence.
The way a conflict is managed is often thought to reflect upon an individuals effectiveness. On the second day of the workshop participants will learn how to manage conflicts that are regularly found in the work place. Moussly will provide an in-depth understanding of the different styles of conflict management. These will help participants identify their own preferred methods, enabling them to achieve win-win situations through effective negotiations and communication skills.
Finally, attendees will be educated on how conversations can help coordinate action. With the rise of information technology and the service industry, communication now dominates the day-to-day activity of the workplace. During this part participants will develop the interpersonal skills that they need to connect with people and to establish mutual commitments in order to get results. This session will draw together all of the learning’s from the workshop’s bringing the session to a close.
Interested participants should Sahar Moussly on sahar@lifeinharmony.me or at shmosley@emirates.net.ae or Camellia on Camellia@lifeinharmony.me or on 050 115 7726 for more info. The two day workshop is charged at AED 1800 or AED 1200 for one day and is inclusive of lunch and two coffee breaks.
Successfully Completed Workshop
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Art of Communication – Art of Success
The workshop that was led by Coach Sahar and Coach Fatima covered wide spectrum of topics related to communication as follows:
Communication with ourselves:
It is important to master communication with ourselves to be able to master our life and our success. In other words it is not the event that matters; it is how we interpret any event in our heads. We should train ourselves consciously to interpret incidents and events positively focusing on finding a solution to any problem rather than focusing on the problem itself.
So solution number one: Any incident or event in our life could be interpreted in a positive or a negative way. See the positive in any situation. That does not mean to blind our eyes and not see the problem. On the contrary we are advised to acknowledge the problem and focus on finding a solution rather than focusing on the problem itself.
Communication with others:
We communicate with each other to convey a message, to feel better, to get love, to give love, to amplify our good feelings or change a situation or make the other person feel better. We tend to communicate with each other in a negative way by criticizing or putting an effort to prove each other wrong.
Solution number two: Train yourself to see the other persons point of view, train yourself to see the other side of the coin. If you are right it does not necessarily mean that the other person is wrong. It could be a difference of opinion or difference in values. Especially in a multi cultural society values are different from one person to another and we must be prepared to accept the other.
Control your anger when you communicate:
Communicating out of anger or under stress often leads to breaking into communication. Be honest with yourself and see clearly how do you communicate with others when under stress or angry and how do you make the other person in your life (whether a spouse or friend, or colleague) do the things you want them to do. Review your method and consciously train yourself to react calmly and effectively in a situation when you usually tend to lose your temper.
Solution number 3: Be honest with yourself, think and remember how you behave when you are angry or stressed. Ask yourself if this is an effective way to communicate with the others. Think how can you improve on that in future similar occasions and make a conscious effort when you are faced with similar situation to change the way you react. Ask yourself about the method you usually use to get other people around you to do what you want them to do. Do you erupt, shout, get angry, threaten them, or do you cry or sulk or do you use emotional black mailing. Be honest with yourself and decide and train yourself consciously to use a more effective method that would help you to build more effective relationships.
The best way to improve your communication with others:
First of all we should realize that communication is not only words. Words constitute only 7% of the communication equation, while 38% of the communication is represented by our voice, tonality, volume and timbre and 55% of the communication is body language.
When we start communicating with another person, it is preferable to build rapport in any conversation through various methods such as matching or mirroring and by finding communality with the other person.
One of the most important and effective tools that would help us in communication is:
Active Listening is one of the most effective ways to improve our communication with ourselves and the world at large.
Few things to pay attention to in order to become an active listener:-
1- Give the other party a chance to speak.
2- Look at someone eyes when you are listening.
3- Take notes.
4- Avoid finishing the sentence of the other party
5- Dont jump to conclusions.
6- Respond. Dont sit stiff. Give the other person a signal that you are listening by nodding or saying yes I understand.
7- Respond with body language, probably leaning toward the other person, keeping our eyes open.
8- Avoid stereo typing people, listen and then evaluate the situation.
9- Ask questions when we dont understand. Say no when you mean to say no.
10- Watch body language, and eyes movements.
The secret to finding true love, the ideal job and even bolstering your self-confidence is down to learning a few behavioral techniques that are designed to bridge the communication gap.
Recognize the personality type of the person you are communicating with; as he/she could be one of the three types:
LOOKERS (Visual)
SUCH people like to look at and interpret information. They hate being read passages from books --- which also illustrates their tendency to be impatient --- and prefer to see the words for themselves.
When it comes to meeting people, their first impressions are often guided by appearance. They are usually creative, art lovers and become totally absorbed in the picture they are painting for themselves. Consequently, they are often accused of forgetting to let others know what is going on.
A visual person tends to sit up straight, talk quickly and interrupt constantly to make you understand what they need to know. Maintaining eye contact is crucial if you want to get their attention.
Use examples or analogies to help illustrate a point more clearly. In relationships, a visual partner often needs to be complimented on the way they look.
How to tell if your partner is a visual personality:
- THEY are well-organized and tend to take a lot of time over grooming and appearance.
- ALTHOUGH they are often quiet, they hate being interrupted because it ruins their train of thought.
- THEY excel at spelling and grammar as they memorize things by seeing pictures in their mind.
- BECAUSE they are likely to be impulsive shoppers, they love being taken to new places.
- THE phrases they tend to use include: See you; watch it; I notice and It appears.
LISTENERS (Auditory)
THESE people react according to the sounds and words they hear. Typically, they love conversation and listen intently, paying attention to detail and responding well to facts and statistics.
They learn better when they are told precisely what to do. They will often veer towards numerical jobs, such as accountancy, and excel on the phone. They are generally seen as no-nonsense organizers.
An auditory person looks down to the left during conversations (or the right if they are left-handed), signaling that they are talking themselves through a situation.
Show your interest in what they are saying by folding your arms, perhaps with a hand touching your face and your head to one side. You can tune in by telling them that what they say sounds good. Talk clearly, loudly and enthusiastically.
They will want to hear frequent evidence of love --- being touched may not mean as much.
How to tell if your partner is an auditory personality:
- WHEN they are trying to concentrate, noise is a real distraction. They talk to themselves in times of worry.
- WHEN thinking of word, they often move their lips.
- BEING told how well they are doing at work is crucial to them.
- MUSIC is a great love. They learn new things by listening.
- KEY words or phrases they use include: Listen; That sounds like; I hear and It is good to talk.
TOUCHERS (Kinesthetic)
WHILE most of us are divided evenly between either audio or visual personalities, touchy-feely people, known as kinesthetic, make up just 20pc of the population.
Touchers experience life through their feelings. They are highly tactile, sensitive and prone to moodiness.
They need to be around others and can become withdrawn if deprived of company and affection.
Such people feel reassured if their arm is touched while you are talking to them and if you use words to which they relate. They often look distracted when they are talking to you --- they will tidy up, open the post or glance around.
They need plenty of affection. So when you need to make a point, focus on emotions and feelings. Ask questions --- for example, How would you feel? --- and allow them do the same.
In an argument with a kinesthetic partner, use words which describe what an emotion would feel like if you could touch it --- perhaps in terms of needing something more solid or concrete.
How to tell if your partner is a kinesthetic personality:
- THEY stand close to people and will reach out and touch without embarrassment, often tapping a shoulder or leg to get attention.
- FAVOURITE sports or pastimes are those which rouse their senses of taste, smell and touch.
- THEY use their hands when they talk and have a firm, warm handshake.
- FAVOURITE phrases include: I feel like; I can handle; Hold on and Get in touch.
If you manage to spot the type of the personality you are dealing with, it would become much easier to establish rapport and communicate better.
Eye Cues
It is said the eyes are the window of the soul, eyes tell us a lot about the person in front of us. Eye movement could tell us a lot and help us understand the person we are communicating with. By observing the eye patterns of the person we are communicating with, we can get clues as to where she/he stores related information and how she/he will probably act upon it. The person could process information internally either visually or auditorilly or kinesthecically; therefore you are advised to pay attention to the eye patterns of the person in front of you:
THE MEANING OF EYE MOVEMENT
Taken from (Frogs into Princes) by Richard Bandler and John Grinder.
EYES UP AND LEFT (Your Left)
Visual Remembered
This is where we look when we are remembering images we have seen before, e.g., the face of your partner, the last place you went on holiday, what is the color of your coat.
EYES SIDE AND LEFT (Your Left)
Auditory Remembered
This is where we look when we are remembering sounds that we have heard before, e.g., a favorite piece of music, the sound of a friends voice, what is the last thing I said?.
EYES DOWN AND LEFT (Your Left)
Auditory Digital, Inner Dialog
This is where we look when we are having a conversation with ourselves or asking questions in our heads.
EYES UP AND RIGHT (Your Right)
Visual Constructed
This is where we look when we are constructing images we have not seen before, e.g., ourselves in a location we have always dreamt of but never been to, a colleague with an expression on their face we have never seen, our home redesigned
EYES SIDE AND RIGHT (Your Right)
Auditory Constructed
This is where we look when we are creating a sound that we have never heard before, e.g., someone we know speaking in a completely different tone of voice.
EYES DOWN AND LEFT (Your right)
External Feelings and Emotions
When we experience feelings, this is where we look.
You can use the above information to figure out what is going on in the mind of the person you are communicating with.
Body Language
Body language can inform us a great deal about the person we are communicating with; I am enlisting hereunder some of common gestures that could hold a meaning; pay attention to these signs, but never take any of them in isolation.
- What does it mean if I sit forward leaning towards you?
- It means I am happy with your company
- What does it mean if I sit leaning away from you?
- It means I am unsure or unhappy with what you said
- If I cross or fold my arms or legs while we are sitting with no desk between us
- I am not comfortable with what you are saying and I am defending the body
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